About MyChart Patient Portal
Enjoy 24/7 online access to your healthcare information.
About MyChart Patient Portal
Enjoy 24/7 online access to your healthcare information.
Manage your healthcare anytime, anywhere with MyChart
MyChart is a online patient portal where you can easily access your UW Medicine medical information in one secure place.
With a full-access personal MyChart account, you can:
- Book and view appointments online
- Check-in for your appointment ahead of time with eCheck-In
- Pay bills, sign up for paperless statements and request financial assistance
- Message your care team
- Request prescription refills
- View lab results and health records
View the entire list of MyChart features
You can receive full access to another patient's medical record, such as a child aged 0-12, through a proxy account. Limited access accounts are also now available for teens and their proxies.
Billing changes for MyChart messages
As of June 27, 2023, UW Medicine has begun billing for some messages in MyChart that require medical expertise and more than five minutes of your provider’s time, as we do for other medical services. This change applies to patients at Fred Hutchinson Cancer Center as well.
To learn more about these changes, visit our MyChart Medical Advice Messages FAQ page.
Paperless statements
MyChart users are now enrolled in paperless statements and will no longer receive paper statements in the mail. Paperless statements give you a convenient and secure way to see your account balance. You will still receive notifications via your preferred communication methods when you have a new statement. You can continue to pay your bill securely through MyChart, by phone or by mailing a check.
If you don’t already have a MyChart account, you will continue to receive statements through the mail. If you would like to sign up for MyChart and paperless billing, follow the instructions for creating a MyChart account here.
An added layer of security with MyChart two-step verification
MyChart now has two-step verification. Two-step verification is an extra layer of security used to verify the identity of the person accessing the account. Read more information and detailed instructions about two-step verification.
Contact MyChart’s Tech Support Help Desk Monday - Friday, 8:00 AM - 6:30 PM, excluding public holidays, at 855.520.5151 for technical support in MyChart.
How does two-step verification work?
Two-step verification for your MyChart account will require you to login with your existing username and password and then enter a single-use code that will be sent to you via email or text.
Why should I use two-step verification?
Two-step verification enhances the security of your account by using a secondary device or account to verify your identity. This prevents anyone but you from accessing your account, even if they know your password. By requiring a second step for login verification, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.
How do I receive a two-step verification login code?
Each time you log in to your MyChart account, you will be prompted to select email or text as the method of delivery of a login code. You will receive a single-use six-digit login code that must be used to complete the login.
How often will I need to use two-step verification?
You will need a new login code each time you access your account.
Learn more about two-step verification
MyChart teen accounts
As of April 24, 2022, teens aged 13-17 can sign up for a MyChart teen account and their parents or guardians can sign up for proxy access to view their teen's health record. Due to Washington state privacy laws, both teens and their proxies will have a limited view of the teens' health records.
Teens and their proxies can:
- Send confidential messages to their care team, including medication refill requests
- Request, schedule and cancel appointments
- View upcoming appointments, check in online and complete questionnaires
- Join video visits
- View immunizations
Teens and their proxies access excludes:
- Test results
- Medications
- Visit summaries and provider notes
- Medical, surgical and social history
View all teen and proxy account features
Teens and their guardians can fill out a release of information to get access to their full health record via phone, email or regular mail.
MyChart proxy access
MyChart proxy access enables a parent, legal guardian or other caregiver to access a patient’s health record. Adults may also grant access to another adult.
Different types of proxy access are available depending on the patient’s age and circumstances.
Children aged 0-12
Parents and legal guardians with proxy access to children ages 0 through 12 will have full access to their child’s record.
This will automatically transition to limited proxy access when the child turns 13 years old.
Teens aged 13-17
Due to laws for patient privacy, parents and legal guardians with proxy access to teen patients aged 13-17 will have limited access to their teen's record.
Proxy access will be automatically terminated when the teen turns 18 years old.
For teen patients with severe cognitive impairment, please discuss the possibility of full proxy access with your primary care provider at a clinic visit.
Adults
Adult patients may invite another adult, such as a spouse, to have full proxy access.
For adults with limited capacity to manage their own healthcare, proxy access may be granted to another adult who has medical power of attorney for them. This may be done at a clinic visit by the patient’s clinician with valid legal documents.
MyChart features
Visits and Scheduling
| Feature | Full access account (self-access, proxy for children 0-12 or other adults) | Limited access account (teens and their proxies) |
|---|---|---|
| Schedule or request an appointment | ||
| Check-in ahead of time (eCheck-In) | ||
| Receive waitlist offers for earlier appointments | ||
| Join video visits | ||
| Cancel an appointment | ||
| View upcoming appointment details | ||
| View past appointment details | ||
| See past hospital admissions and emergency visits | ||
| Receive preventive care reminders |
Messaging and Questions
| Feature | Full access account (self-access, proxy for children 0-12 or other adults) | Limited access account (teens and their proxies) |
|---|---|---|
| Send and receive messages from your care team, including asking for a new medication (prescription)* | ||
| Receive medical advice* | ||
| Contact customer service |
* Messages that require medical expertise and more than five minutes of your clinician’s time may be billed. Visit our MyChart Medical Advice Messages FAQ page for more information.
Health Records and Information
| Feature | Full access account (self-access, proxy for children 0-12 or other adults) | Limited access account (teens and their proxies) |
|---|---|---|
| View and update demographic information | ||
| Request release of information | ||
| Download your medical record | ||
| Review and update your medical history | ||
| Read your current health summary | ||
| See your current medications and request refill | ||
| Review test results | ||
| See your allergies | ||
| See your immunizations | ||
| View your eyeglass or contact lens prescription | ||
| Get your care plan | ||
| Find growth charts | ||
| Read about health trends |
Billing and Insurance
You can manage and pay your bill online through MyChart.
Billing access is controlled separately from medical information and is available only to the person who is financially responsible (known as the guarantor). If you are financially responsible for someone else, you will see their billing account when signed in to your own MyChart account.
| Feature | Full access account (self-access, proxy for children 0-12 or other adults) | Guarantor access to a teen’s account | Limited access teen account |
|---|---|---|---|
| Pay your bills | |||
| Pay as guest | |||
| Set up payment plans | |||
| View payment history | |||
| Sign up for paperless billing | |||
| See statements and billing letters | |||
| Request financial assistance | |||
| Ask billing questions | |||
| Receive cost estimates | |||
| See insurance summary / plan details |
Frequently asked questions
For additional information, support and technical assistance, read MyChart's FAQs or Contact MyChart Help Desk 24/7 at 855.520.5151.
Medical records
What is two-step verification?
Two-step verification is a security protocol that enhances the security of your account by using a secondary device or account to verify your identity. When this feature is turned on for a MyChart user, it adds a quick step to the login process to help make sure the user is who they say they are. Using two-step verification to protect online accounts is a common practice among healthcare and other organizations that deal with secure information.
Why should I use two-step verification?
Two-step verification enhances the security of your account by using a secondary device or account to verify your identity. This prevents anyone but you from accessing your account, even if they know your password. By requiring a second step for login verification, we can protect user logins from remote attacks that may exploit stolen usernames and passwords.
Billing features
Where can I access my billing information?
You can see and pay all of your UW Medicine bills on MyChart, including balances from before MyChart went live. You access your bills the same way you do your medical information — using your MyChart login. Simply log in using your username and password or sign up for a new account. You will have access to the billing information for which you are financially responsible without any additional set-up required.
You will be able to see all historical information for any of your outstanding accounts, regardless of where you were seen. Please note that certain services (such as laboratory services, Airlift Northwest and Valley Medical Center) will still be accessed through separate portals.
Where can I access my old statements and bills?
For most UW Medicine statement data, including historical charge details are accessible through your MyChart account.
To access your physician billing, Harborview statements for dates of service prior to March 27, 2021, you will need to access the existing Harborview physician portal. Online payment for these balances will be through your MyChart account, or through MyChart's "pay as guest" feature. Services at Harborview after March 27, 2021 will be accessible through your MyChart account.
Questions about where to find your bill, or need help paying? Contact us at 206.520.0400 or toll free at 855.520.0400.
Who can see UW Medicine billing information?
Billing access is controlled separately from clinical details. Access to billing-related details, including statements, ability to pay, and billing letter communications is available only to the person who is financially responsible (known as the guarantor).
Proxies will not have access to billing information. If you are responsible for more than just your own bill, you will see all of your accounts as separate tiles on the billing home page within MyChart.
For example, if you are a patient, but also have two children at UW Medicine that you are financially responsible for (the guarantor), you will see an entry for your own bill, and two separate entries for each child.
MyChart medical advice messages
What are medical advice messages in MyChart?
Medical advice messages in MyChart are a convenient way to communicate with your care team about non-urgent medical issues, allowing you to stay connected between in-person visits.
If your situation requires immediate attention, please contact your medical center or dial 911 if it is an emergency.
What is changing with MyChart medical advice messages?
MyChart Patient Portal is an easy and convenient way to stay in touch with your care team. Over the past few years, MyChart has also become another way to seek medical advice, rather than coming in for an appointment. This has resulted in a significant increase in the number of messages our providers receive.
As of June 27, 2023, you will see a notification that you may be billed for medical advice messages. To account for the medical advice and expertise provided through MyChart, UW Medicine will bill for some of these medical advice responses that provide care or consultation that otherwise would have been done through a clinic or telemedicine appointment. These medical advice messages enable you to receive care via MyChart without making an appointment for every care need. This change applies to patients at Fred Hutchinson Cancer Center as well.
To learn more about medical advice messages in MyChart, including when they are free and when they may result in a charge, please visit our MyChart Medical Advice Messages FAQ page.